Privacy Policy

Introduction

Partnearn LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website at https://partnearn.com (the "Website"), use our client portal, or engage our digital marketing services (collectively, the "Services").

Partnearn LLC is a Wyoming limited liability company with its principal place of business at 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We operate as a digital marketing agency providing social media management, media buying, branding and design, website development, and CGI video production services.

By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices described herein, please do not use our Website or Services. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

1. Information We Collect

We collect information in several ways depending on how you interact with our Website and Services. The types of information we collect include:

1.1 Personal Information You Provide

When you contact us, request a consultation, sign up for our services, or otherwise interact with us, you may voluntarily provide personal information including:

• Full name, job title, and company name
• Email address, phone number, and mailing address
• Business information such as industry, company size, website URL, and social media account information
• Billing and payment information (credit card numbers, billing address, and other financial data processed securely through our third-party payment processor)
• Login credentials for client portal accounts you create with us
• Content and communications you send to us, including emails, form submissions, chat messages, feedback, and project briefs
• Marketing materials, brand assets, and other business content you provide for service delivery
• Social media account credentials and platform access tokens shared for the purpose of managing your accounts

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information through cookies, log files, and similar technologies, including:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on each page, click patterns, scroll depth, referring URLs, exit pages, and navigation paths
• Network Information: Internet Protocol (IP) address, internet service provider, approximate geographic location (city and country level), and connection type
• Interaction Data: Date and time of visits, frequency of visits, features used, links clicked, and forms interacted with

1.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (when you connect your accounts for service delivery), analytics providers, advertising platforms, business partners, and publicly available sources. This information may include demographic data, professional information, and publicly available business data. We use this information in accordance with this Privacy Policy and any additional restrictions imposed by the third-party source.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide, maintain, and improve our digital marketing services, including social media management, media buying, branding, web development, and CGI video production
• To create, manage, and optimize advertising campaigns on your behalf across platforms such as Meta, Google, TikTok, and LinkedIn
• To manage your social media accounts and publish content as authorized
• To design, develop, and deliver websites, branding assets, and creative content
• To generate performance reports and analytics for your campaigns

2.2 Communication and Support

• To respond to your inquiries, provide customer support, and communicate about your projects and account
• To send you invoices, payment confirmations, and other transactional communications
• To send project updates, progress reports, and deliverable notifications
• To send marketing communications, newsletters, and promotional offers (with your consent, where required by law)

2.3 Business Operations

• To process payments and manage billing
• To analyze usage patterns and improve our Website, services, and user experience
• To maintain internal business records and accounting
• To detect, prevent, and address technical issues, fraud, and security incidents
• To comply with legal obligations, enforce our terms, and protect our rights

2.4 Legal Basis for Processing

We process your personal information based on one or more of the following legal bases: (a) performance of a contract with you; (b) our legitimate business interests, such as improving our services and ensuring security; (c) your consent, where applicable; and (d) compliance with legal obligations.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processing: Stripe and other payment processors to securely handle transactions
• Cloud hosting: Cloud infrastructure providers to host our Website and store data
• Analytics: Google Analytics and similar tools to understand Website usage
• Email services: Email delivery platforms for transactional and marketing communications
• Advertising platforms: Meta, Google, TikTok, LinkedIn, and other platforms for managing your advertising campaigns
• Project management: Tools used for collaboration, file sharing, and project tracking

These service providers are contractually obligated to use your information only for the purposes of providing their services to us and to maintain appropriate security measures.

3.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including in response to a court order, subpoena, or similar legal instrument, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.

3.3 Business Transfers

In the event that Partnearn LLC is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Website of any change in ownership or use of your personal information.

3.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so, or when you direct us to share information in connection with the Services (e.g., publishing content to your social media accounts, submitting materials to advertising platforms on your behalf).

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the information and the purpose of processing:

• Client account information: Retained for the duration of the client relationship and for seven (7) years after the termination of services for legal and tax compliance purposes
• Financial records: Retained for seven (7) years as required by tax and accounting regulations
• Project deliverables: Retained for two (2) years after project completion, after which they may be archived or deleted
• Marketing communications data: Retained until you unsubscribe or request deletion
• Website analytics data: Retained for twenty-six (26) months in accordance with our analytics provider settings
• Contact form submissions: Retained for two (2) years unless a client relationship is established

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely store and isolate the information until deletion is possible.

5. Security Measures

We take the security of your personal information seriously and implement industry-standard administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols (HTTPS) across our entire Website
• Encryption of sensitive data at rest using AES-256 or equivalent encryption standards
• Secure payment processing through PCI-DSS compliant third-party payment processors (we never store your full credit card information on our servers)
• Access controls and role-based permissions limiting access to personal information to authorized personnel only
• Regular security assessments and monitoring of our systems for vulnerabilities
• Secure credential management for client platform access, including encrypted storage and limited access
• Employee training on data protection and security best practices
• Incident response procedures to address potential data breaches promptly

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected individuals and relevant authorities as required by applicable law.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We respect these rights and will honor legitimate requests in accordance with applicable law:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of information collected, the purposes for which it was collected, and the third parties with whom it has been shared.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will make reasonable efforts to update your information promptly upon receiving a verified request.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain certain information as required by law or for legitimate business purposes, such as compliance with legal obligations, resolving disputes, and enforcing our agreements.

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.5 Right to Opt Out of Marketing

You may opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us at hello@partnearn.com. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account and the Services.

6.6 Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict the processing of your personal information, such as when you contest the accuracy of the data or object to our processing.

6.7 Exercising Your Rights

To exercise any of these rights, please submit a request by emailing us at support@partnearn.com with the subject line "Privacy Rights Request." We will verify your identity before processing your request and will respond within thirty (30) days, or the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

7. Third-Party Services and Links

Our Website and Services may contain links to or integrations with third-party websites, platforms, and services that are not owned or controlled by Partnearn LLC. These may include but are not limited to:

• Social media platforms (Meta/Facebook, Instagram, TikTok, LinkedIn, X, YouTube, Pinterest)
• Advertising platforms (Google Ads, Meta Ads Manager, TikTok Ads Manager)
• Analytics tools (Google Analytics, Meta Pixel)
• Payment processors (Stripe)
• Communication tools and project management platforms
• Cloud storage and hosting services

We are not responsible for the privacy practices or content of these third-party services. Each third-party service has its own privacy policy governing the collection and use of information. We encourage you to review the privacy policies of any third-party services you interact with. Our inclusion of links to or integration with third-party services does not imply endorsement of their privacy practices.

8. Cookie Policy

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our Website, such as session management, authentication, and security. These cookies cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting information about pages visited, time spent, and navigation patterns. We use Google Analytics and similar tools for this purpose.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and form data.
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These may be set by third-party advertising partners such as Meta Pixel and Google Ads remarketing tags.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our Website.

8.3 Do Not Track Signals

Some browsers offer a "Do Not Track" ("DNT") feature that signals to websites that you do not want to be tracked. Because there is no universally accepted standard for how to interpret DNT signals, our Website does not currently respond to DNT signals. However, you can use the cookie management options described above to limit tracking.

9. Children's Privacy

Our Website and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect, use, or disclose personal information from children under 18. Partnearn LLC provides business-to-business digital marketing services and does not market to or solicit information from minors.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at support@partnearn.com.

10. International Data Transfers

Partnearn LLC is based in the United States and processes data primarily within the United States. If you are accessing our Website or using our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Website or Services, you consent to the transfer of your information to the United States. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

11. California and State-Specific Privacy Rights

11.1 California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, "CCPA"). These rights include:

• Right to Know: The right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: The right to request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: The right to request that we correct inaccurate personal information that we maintain about you.
• Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA rights.
• Right to Opt Out of Sale/Sharing: We do not sell your personal information as defined under the CCPA. We do not share personal information for cross-context behavioral advertising purposes.

To exercise your CCPA rights, please contact us at support@partnearn.com. We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, provided the agent has your written permission.

11.2 Other State Privacy Laws

Residents of states with comprehensive privacy laws, including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states that have enacted consumer privacy legislation, may have similar rights to access, correct, delete, and port their personal data, as well as the right to opt out of certain processing activities. To exercise these rights or for any questions about how your state's laws apply, please contact us at support@partnearn.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the updated Privacy Policy on our Website at https://partnearn.com/privacy
• Where reasonably practicable, notify active clients via email of material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us for Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us:

We will acknowledge your request within five (5) business days and endeavor to respond substantively within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority or seek other remedies available under applicable law.